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ECIS   2000
Wall of Fame | Most Viewed ECIS-2000 Paper
ECIS
2000
8 years 5 months ago
WebQual: An Exploration of Web-Site Quality
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
Stuart J. Barnes, Richard T. Vidgen
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