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CHI
2008
ACM

The cost of interrupted work: more speed and stress

14 years 4 months ago
The cost of interrupted work: more speed and stress
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work. Author Keywords Multi-tasking, interruptions, experiment, context ACM Classification Keywords H5. Information interfaces and presentation: H.5.2 User Interfaces: Theory and Methods
Gloria Mark, Daniela Gudith, Ulrich Klocke
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2008
Where CHI
Authors Gloria Mark, Daniela Gudith, Ulrich Klocke
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