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TRUSTBUS
2009
Springer

Adaptive Dispatching of Incidences Based on Reputation for SCADA Systems

9 years 1 months ago
Adaptive Dispatching of Incidences Based on Reputation for SCADA Systems
SCADA systems represent a challenging scenario where the management of critical alarms is crucial. Their response to these alarms should be efficient and fast in order to mitigate or contain undesired effects. This work presents a mechanism, the Adaptive Assignment Manager (AAM), that will aid to react to incidences in a more efficient way by dynamically assigning alarms to the most suitable human operator. The mechanism uses various inputs for identifying the operators such as their availability, workload and reputation. In fact, we also define a reputation component that stores the reputation of the human operators and uses feedback from past experiences. Keywords - SCADA systems, Critical Control Systems, Reputation, Incidence Manager
Cristina Alcaraz, Isaac Agudo, M. Carmen Fern&aacu
Added 25 May 2010
Updated 25 May 2010
Type Conference
Year 2009
Where TRUSTBUS
Authors Cristina Alcaraz, Isaac Agudo, M. Carmen Fernández Gago, Rodrigo Roman, Gerardo Fernandez, Javier Lopez
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