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CIA
2006
Springer

Agent-Based Analysis and Support for Incident Management

9 years 7 days ago
Agent-Based Analysis and Support for Incident Management
This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management.
Mark Hoogendoorn, Catholijn M. Jonker, Jan Treur,
Added 20 Aug 2010
Updated 20 Aug 2010
Type Conference
Year 2006
Where CIA
Authors Mark Hoogendoorn, Catholijn M. Jonker, Jan Treur, Marian Verhaegh
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