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WSC
2007

Agent-based simulations of service policy decisions

11 years 3 months ago
Agent-based simulations of service policy decisions
During service engagements, project managers frequently encounter resource constraint issues. For each resource shortfall encountered, a project manager must decide among a narrow set of alternatives, weighing the resulting effects on project schedule, cost, and customer satisfaction. If a project is part of a larger collection of similar service engagements, it is less clear what the optimal strategy across all projects should be in deciding between alternatives. This paper describes an agent-based simulation environment to explore decision-making policies for hypothetical service business models using different agent-policy combinations. Results suggest advantages for maintaining flexibility in handling resource shortfall actions.
Richard B. Lam
Added 02 Oct 2010
Updated 02 Oct 2010
Type Conference
Year 2007
Where WSC
Authors Richard B. Lam
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