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EMISA
2005
Springer

An Approach to quantify the Costs of Business Process Intelligence

10 years 5 months ago
An Approach to quantify the Costs of Business Process Intelligence
: Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is crucial. The use of business process intelligence (BPI) tools offers promising perspectives in this respect. However, when using BPI tools one has not only to look at potential benefits but at costs as well. Therefore, most enterprises thinking about the purchase of a BPI solution demand for a business case systematically outlining an investment’s benefits and costs. This paper summarizes such a business case based on an evaluation of contemporary BPI tools and practical experiences. We present basic BPI concepts, describe BPI benefits and cost drivers and introduce two cost models to gain insights into BPI economics.
Bela Mutschler, Johannes Bumiller, Manfred Reicher
Added 27 Jun 2010
Updated 27 Jun 2010
Type Conference
Year 2005
Where EMISA
Authors Bela Mutschler, Johannes Bumiller, Manfred Reichert
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