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2016
ACM

On the bias: Self-esteem biases across communication channels during romantic couple conflict

3 years 22 days ago
On the bias: Self-esteem biases across communication channels during romantic couple conflict
Are one’s individual biases stronger when mediated communication is used? This paper examines the role of self-esteem-related biases and communication channel during romantic couple conflict. Romantic couples communicated about a conflict either face-to-face (FtF) or via instant messenger (IM). Results revealed that for people with lower levels of self-esteem, their negative biases were triggered when they communicated with their partners via IM; people with lower levels of self-esteem had more negative assessments of the conflict discussion and of the impact of the discussion on the relationship when communicating via IM than when communicating FtF. At a theoretical level, this work deepens our understanding of how individual difference variables like self-esteem impact how individuals process information and communicate via technology. At a practical level, findings suggest that the use of mediated communication during conflict is more harmful to certain individuals than to others...
Lauren E. Scissors, Darren Gergle
Added 01 Apr 2016
Updated 01 Apr 2016
Type Journal
Year 2016
Where CSCW
Authors Lauren E. Scissors, Darren Gergle
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