Citizen-centered e-government services: benefits, costs, and research needs

The promise of E-Government (and its more recent spin-offs of EDemocracy, E-Participation, E-Procurement, and a range of other "E-`s") is to engage citizenry in government in a user-centered manner, but also to develop quality government services and delivery systems that are efficient and effective. User-centered EGovernment suggests that governments will provide services and resources tailored to the actual service and resource needs of users, including citizens, residents, government employees, and others. Efficient and effective E-Government suggests that governments will gain economies of scale, reduce costs, and provide technology-enabled user services. The extent to which these goals of E-Government are mutually exclusive is an issue that requires additional study, particularly research that focuses on the relationship between citizen-centered E-Government services and the attainment of cost savings. A key issue is that citizencentered E-Government implies that govern...

• Type: Conference
• Year: 2008
• Where: DGO
• Authors: John Carlo Bertot, Paul T. Jaeger, Charles R. McClure
• Keywords: Citizen-centered E-government, DGO 2008, E-government, Education, Effective E-government