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AUSAI
2006
Springer

A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries

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A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries
Abstract. We present a comparative study of corpus-based methods for the automatic synthesis of email responses to help-desk requests. Our methods were developed by considering two operational dimensions: (1) information-gathering technique, and (2) granularity of the information. In particular, we investigate two techniques
Ingrid Zukerman, Yuval Marom
Added 20 Aug 2010
Updated 20 Aug 2010
Type Conference
Year 2006
Where AUSAI
Authors Ingrid Zukerman, Yuval Marom
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