A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries

Abstract. We present a comparative study of corpus-based methods for the automatic synthesis of email responses to help-desk requests. Our methods were developed by considering two operational dimensions: (1) information-gathering technique, and (2) granularity of the information. In particular, we investigate two techniques

• Type: Conference
• Year: 2006
• Where: AUSAI
• Authors: Ingrid Zukerman, Yuval Marom
• Keywords: Artificial Intelligence, AUSAI 2006, Corpus-based Methods, Granularity, Help-desk Requests