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2009
ACM

Context restoration in multi-tasking dialogue

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Context restoration in multi-tasking dialogue
In this paper we conduct an exploratory experiment on context restoration in multi-tasking dialogue and report our preliminary findings. We examine a corpus of human-human dialogues, in which pairs of conversants, using speech, work on an ongoing task while occasionally completing real-time tasks. We investigate whether the conversants, when returning to the ongoing task, make any effort to restore the context. First, we identify two types of actions, utterance restatement and information review, as possible restorations. Second, from a statistical analysis, we find that these actions are used more often when returning to the ongoing task, and hence seem to play a role in context restoration. Our findings will help to build a foundation for future speech interfaces that support multi-tasking dialogue. Author Keywords Context Restoration, Multi-Tasking Dialogue ACM Classification Keywords H.5.2 Information Interfaces and Presentation: User Interfaces—Voice I/O
Fan Yang, Peter A. Heeman
Added 17 Mar 2010
Updated 17 Mar 2010
Type Conference
Year 2009
Where IUI
Authors Fan Yang, Peter A. Heeman
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