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2000
ACM

Coping with errors: the importance of process data in robust sociotechnical systems

10 years 3 months ago
Coping with errors: the importance of process data in robust sociotechnical systems
This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention. Keywords Workflow, error analysis, workplace study, problem solving, process data
Michael Twidale, Paul F. Marty
Added 01 Aug 2010
Updated 01 Aug 2010
Type Conference
Year 2000
Where CSCW
Authors Michael Twidale, Paul F. Marty
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