Current Practices in E-Government-induced Business Process Change (BPC)

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Current Practices in E-Government-induced Business Process Change (BPC)
E-Gov projects have an increasing influence on how government business processes evolve and change. While early e-Gov projects focused on government-to-public information and interaction, the second and third wave of e-Gov projects also emphasize internal effectiveness and efficiency along with intra- and interdepartmental as well as intra- and inter-branch integration. With these increases in scope and scale of e-Gov projects, existing business processes including core processes become candidates for improvement and change. While the private-sector-oriented literature on business process change abounds with descriptive and prescriptive accounts, no equivalent has been found in the public-sector-related literature. Although many insights drawn from the private sector may apply, the public sector seems to develop distinct practices. This paper contributes to the understanding of current practices in e-Gov-induced business process change comparing those practices to prescriptions derive...
Hans Jochen Scholl
Added 30 Oct 2010
Updated 30 Oct 2010
Type Conference
Year 2004
Where DGO
Authors Hans Jochen Scholl
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