Designing for the Dynamics of Cooperative Work Activities

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Designing for the Dynamics of Cooperative Work Activities
CSCW seems to have a persistent problem of understanding the nature of “cooperative work”. This paper argues that this problem is a direct result of not looking at the dynamic aspects of work – i.e. that cooperative work is not one thing, but different things at different times and in different places. Based on Activity Theory the paper gives a conceptual frame for understanding the dynamics of collaborative work activities, and argues that the design of computer support should view cooperative breakdowns not as a problem but as an important resource in design. These arguments are based on empirical studies of healthcare work and the design of a computer support for planning and scheduling operations and other activities within a hospital. Keywords Cooperative work, dynamics, Activity Theory, design, healthcare
Jakob Bardram
Added 05 Aug 2010
Updated 05 Aug 2010
Type Conference
Year 1998
Where CSCW
Authors Jakob Bardram
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