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INTERACT
2007

An E-gov Service for Retirement Applying by Illiterate and Disabled People

8 years 6 months ago
An E-gov Service for Retirement Applying by Illiterate and Disabled People
This paper describes an e-gov service that provides a mean to require urban or rural retirement benefits. It also discusses its usability and accessibility in order to assist disabled and illiterate people. The conception of such service has been motivated by the identification of the major needs among the portion of Brazilian people who is digitally excluded and whose functional or plain illiteracy levels are significantly high. Furthermore, the percentage of people with visual or hearing impairments at retirement age is higher than overall population average. Such characteristics should be taken into account when designing interfaces which can be easily used by people with low literacy levels or visual or hearing impairment. This paper also describes the mechanisms for user identification and the assistive technologies employed in the design for providing autonomy to its target public. Author Keywords User Interface, e-gov Service, Illiterate People, Elderly People, Sensory Disabili...
Daniel Pataca, Sônia Kutiishi, Esther Meneze
Added 29 Oct 2010
Updated 29 Oct 2010
Type Conference
Year 2007
Where INTERACT
Authors Daniel Pataca, Sônia Kutiishi, Esther Menezes, Graziella Bonadia
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