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2008

e-Services in a Networked World: From Semantics to Pragmatics

8 years 3 months ago
e-Services in a Networked World: From Semantics to Pragmatics
Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network. This allows for best-of-breed solutions, in which the customer selects the best services from different suppliers to satisfy his need, and in which the supplier can focus on his core-competences. The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important. We propose a framework of ontologies, called e3 family , which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of t...
Jaap Gordijn, Sybren de Kinderen, Vincent Pijpers,
Added 26 Oct 2010
Updated 26 Oct 2010
Type Conference
Year 2008
Where FIS
Authors Jaap Gordijn, Sybren de Kinderen, Vincent Pijpers, Hans Akkermans
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