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EMMA: An E-Mail Management Assistant

10 years 6 months ago
EMMA: An E-Mail Management Assistant
In this paper, we describe EMMA (E-Mail Management Assistant), an e-mail system that addresses the process of e-mail management, from initially sorting messages into virtual folders, to prioritizing, reading, replying (automatically or semi-automatically), archiving and deleting mail items. EMMA attains a high degree of accuracy on email classification by using a rule-based approach known as Ripple Down Rules (RDR) as the basis of rule construction. In contrast to traditional rule-based systems, RDR systems provide extensive help to the user in defining rules and maintaining the consistency of a rule base, making EMMA easy to use. We discuss the results of evaluating the usability of EMMA on a trial of independent users.
Van Hai Ho, Wayne Wobcke, Paul Compton
Added 04 Jul 2010
Updated 04 Jul 2010
Type Conference
Year 2003
Where IAT
Authors Van Hai Ho, Wayne Wobcke, Paul Compton
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