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HICSS
2007
IEEE

An Empirical Investigation of the Customer Knowledge Creation Impact on NPD Performance

12 years 8 months ago
An Empirical Investigation of the Customer Knowledge Creation Impact on NPD Performance
New product development (NPD) projects require efficient strategies for reducing time to market and responding faster and better to the customer needs. While these strategies were mostly technology driven at the early stages, nowadays firms are adopting knowledge management systems (KMS) to enhance new customer knowledge creation and NPD performance. Despite their potential benefits, there is a variance in the extent of efforts that firms deploy for achieving NPD performance. This is because not all the firms can meet the KMS requirements to support the customer knowledge creation process. In this study, the authors develop a research model that identifies (1) the impact of KMS factors on customer knowledge creation process and NPD performance, (2) the elements that interconnects KMS factors, customer knowledge creation process, and NPD performance (3) the outcomes that are generated by this approach.
Nassim Belbaly, Hind Benbya, Regis Meissonier
Added 02 Jun 2010
Updated 02 Jun 2010
Type Conference
Year 2007
Where HICSS
Authors Nassim Belbaly, Hind Benbya, Regis Meissonier
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