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ECIS
2004

Enhancing product development through ICT-based relationships with customers and consumers

11 years 9 months ago
Enhancing product development through ICT-based relationships with customers and consumers
An important source for a firm's competitive advantage is its external knowledge-related relationships. Absorptive capability is a firm's ability to recognize the value of new, external information, assimilate it, and apply it to commercial ends. It pertains to knowledge creation and utilization that enhances a firm's ability to gain and sustain a competitive advantage. Four capabilities compose a firm's absorptive capacity: acquisition, assimilation, transformation, and exploitation. This paper focuses acquisition, which is a firm's capability to identify and acquire external information and knowledge. Information and communication technologies (ICT) and Knowledge Management Systems (KMS) can play an important role in inter-organizational knowledge processes and flows. The paper discusses how ICT and KMS can be used to enhance knowledge acquisition. The core business process used for illustration is (new) product development.
Sven A. Carlsson
Added 30 Oct 2010
Updated 30 Oct 2010
Type Conference
Year 2004
Where ECIS
Authors Sven A. Carlsson
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