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2009

A Feasibility Study on Automating the Automotive Insurance Claims Processing

10 years 2 months ago
A Feasibility Study on Automating the Automotive Insurance Claims Processing
In this paper, we present a feasibility study in automating the insurance claims processing system related to automotive sector. In automobile insurance claims processing, usually an adjuster is sent to specific location from where the claim has been registered to physically inspect the validity of the claim. Sending adjusters for each and every such claim imposes a cost factor. With the increased number of such claims it often becomes very difficult to physically inspect each claim with a limited number of adjusters. Here we categorize certain claims where physical inspection is unnecessary and these claims can be processed without sending any adjuster (we call these claims as `fasttrack' claims). The challenge of labeling any claim as a `fast-track' claim is that in the past historical data no claim has been identified as `fast-track' claim. The domain experts have certain knowledge about `fasttrack'ness of a claim, however, it is very difficult to articulate tha...
Jayanta Basak, Desmond Lim
Added 09 Nov 2010
Updated 09 Nov 2010
Type Conference
Year 2009
Where COMAD
Authors Jayanta Basak, Desmond Lim
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