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2005
ACM

Guidelines for developing trust in health websites

9 years 9 months ago
Guidelines for developing trust in health websites
How do people decide which health websites to trust and which to reject? Thirteen participants all diagnosed with hypertension were invited to search for information and advice relating to hypertension. Participants took part in a four-week study engaging in both free and directed web searches. A content analysis of the group discussions revealed support for a staged model of trust in which mistrust or rejection of websites is based on design factors and trust or selection of websites is based on content factors such as source credibility and personalization. A number of guidelines for developing trust in health websites are proposed. Categories and Subject Descriptors H3.3 [Information storage and retrieval]: search processes; K4.1 [Public Policy Issues]: computer related health issues. General Terms: Design, Human Factors
Elizabeth Sillence, Pamela Briggs, Lesley Fishwick
Added 22 Nov 2009
Updated 22 Nov 2009
Type Conference
Year 2005
Where WWW
Authors Elizabeth Sillence, Pamela Briggs, Lesley Fishwick, Peter Harris
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