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EMNLP
2010

Handling Noisy Queries in Cross Language FAQ Retrieval

10 years 11 months ago
Handling Noisy Queries in Cross Language FAQ Retrieval
Recent times have seen a tremendous growth in mobile based data services that allow people to use Short Message Service (SMS) to access these data services. In a multilingual society it is essential that data services that were developed for a specific language be made accessible through other local languages also. In this paper, we present a service that allows a user to query a FrequentlyAsked-Questions (FAQ) database built in a local language (Hindi) using Noisy SMS English queries. The inherent noise in the SMS queries, along with the language mismatch makes this a challenging problem. We handle these two problems by formulating the query similarity over FAQ questions as a combinatorial search problem where the search space consists of combinations of dictionary variations of the noisy query and its top-N translations. We demonstrate the effectiveness of our approach on a real-life dataset.
Danish Contractor, Govind Kothari, Tanveer A. Faru
Added 11 Feb 2011
Updated 11 Feb 2011
Type Journal
Year 2010
Where EMNLP
Authors Danish Contractor, Govind Kothari, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi
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