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2008
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Harnessing the wisdom of crowds in wikipedia: quality through coordination

8 years 5 months ago
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Wikipedia's success is often attributed to involving large numbers of contributors who improve the accuracy, completeness and clarity of articles while reducing bias. However, because of the high coordination needed to collaboratively write an article, increasing the number of contributors is costly. We examined how the number of editors in Wikipedia and the coordination methods they use affect article quality. We distinguish between explicit coordination, in which editors plan the article through communication, and implicit coordination, in which a subset of editors set direction by doing the majority of the work. Adding more editors to an article improved article quality only when they used appropriate coordination techniques and was harmful when they did not. Implicit coordination through concentrating the work was more helpful when many editors contributed, but explicit coordination through communication was not. Both types of coordination improved quality more when an articl...
Aniket Kittur, Robert E. Kraut
Added 19 Oct 2010
Updated 19 Oct 2010
Type Conference
Year 2008
Where CSCW
Authors Aniket Kittur, Robert E. Kraut
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