On Hybrid Combination of Queueing and Simulation

This paper aims to and illustrate that simulation and queuing theory can and should go hand in hand for a variety of practical problems, both in daily-life and industry, which are still open for fundamental research. To this end, it will highlight real-life cases taken from : Dailylife situations (postal office or bank), administrative logistics (reengineering), transportation (railways), and call center analysis. 1 BACKGROUND "Should we pool separate queues into a single queue or not?" A question as practical as for daily-life situations such as at a bank, a hospital or a service center as well as for technical applications such as in manufacturing or telecommunications (multiplexing). A question that involves fundamental insights of queuing theory. A question that is still open for research. A question that in realistic situations not only benefits from but even requires a hybrid combination of analysis and simulation. Delays and queuing problems are most common features n...

• Type: Conference
• Year: 1998
• Where: ESM
• Authors: Nico M. van Dijk
• Keywords: Daily-life Situations, ESM 1998, Modeling And Simulation, Postal Office, Queuing Theory