Integrating distributed learning in work situations: A case study

E-learning is fueling efforts to integrate distributed learning systems in organisations. This paper provides a case study of integrated work and learning processes in a customer service center at Telenor in Norway. It also explores the relationship between learning and context in professional organisations. Research includes a triangulation of qualitative and quantitative research methods to explore various aspects of how the integration of work and learning affects the learning process. Two hypotheses for further research are suggested. Keywords Context awareness, Distributed learning, Organisational learning

• Type: Journal
• Year: 2002
• Where: ETS
• Authors: Kristian Folkman
• Keywords: Customer Service Center, Distributed Learning, ETS 2002, Hardware, Learning Process