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FLAIRS
2004

Justification of Customer Complaints using Emotional States and Mental Actions

8 years 6 months ago
Justification of Customer Complaints using Emotional States and Mental Actions
We apply reasoning about mental attributes to process the scenarios of multiagent conflicts. Our approach is illustrated by the domain of complaint analysis: rather advanced methods are required to determine whether complaint is valid or not. We demonstrate that information on mental actions and emotional states of conflicting agents is frequently sufficient to justify a complaint.
Boris Galitsky, Irina Tumarkina
Added 30 Oct 2010
Updated 30 Oct 2010
Type Conference
Year 2004
Where FLAIRS
Authors Boris Galitsky, Irina Tumarkina
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