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HICSS
2010
IEEE

Knowledge Sourcing from Repositories: The Role of System Characteristics and Autonomy

9 years 6 months ago
Knowledge Sourcing from Repositories: The Role of System Characteristics and Autonomy
Organizations invest in the development of knowledge repositories (KR) to foster knowledge reuse and integration. Yet many KR initiatives fail to meet expectations, in part because knowledge workers underutilize the KR as a knowledge source. To date, little empirical research has considered how enabling characteristics of a KR influence individuals’ propensity to use it as a knowledge source. This paper draws on extant knowledge management literature, including research on knowledge-based system design, to develop hypotheses relating key KR characteristics to KR knowledge sourcing behavior. These hypotheses are tested using survey data from 110 technical support agents from seven companies. Results reveal that support for online action (finding knowledge in the KR), support for offline action (applying retrieved knowledge to problem solving) and support for knowledge sharing are characteristics of a KR that predict its use as a knowledge source. Moreover, two of these relationships ...
Alexandra Durcikova, Kelly J. Fadel
Added 17 May 2010
Updated 17 May 2010
Type Conference
Year 2010
Where HICSS
Authors Alexandra Durcikova, Kelly J. Fadel
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