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ECML
2004
Springer

Learning from Message Pairs for Automatic Email Answering

10 years 3 months ago
Learning from Message Pairs for Automatic Email Answering
Abstract. We consider the problem of learning a mapping from question to answer messages. The training data for this problem consist of pairs of messages that have been received and sent in the past. We formulate the problem setting, discuss appropriate performance metrics, develop a solution and describe two baseline methods for comparison. We present a case study based on emails received and answered by the service center of a large online store.
Steffen Bickel, Tobias Scheffer
Added 01 Jul 2010
Updated 01 Jul 2010
Type Conference
Year 2004
Where ECML
Authors Steffen Bickel, Tobias Scheffer
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