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2008
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Linguistic mimicry and trust in text-based CMC

8 years 4 months ago
Linguistic mimicry and trust in text-based CMC
This study examines the relationship between linguistic mimicry and trust establishment in a text-chat environment. Twenty-six participant pairs engaged in a social dilemma investment game and chatted via Instant Messenger (IM) after every five rounds of investment. Results revealed that, within chat sessions, lexical mimicry (repetition of words or word phrases by both partners) was significantly higher for high-trusting pairs than for low-trusting pairs, but that lexical mimicry across chat sessions was significantly higher for low-trusting pairs than for high-trusting pairs. Theoretical and applied implications are discussed. Author Keywords Lexical Mimicry, Rapport, Trusting Language, Trust, Social Dilemma, Instant Messaging (IM) ACM Classification Keywords H.5.3 [Information Interfaces and Presentation]: Group and Organization Interfaces
Lauren E. Scissors, Alastair J. Gill, Darren Gergl
Added 19 Oct 2010
Updated 19 Oct 2010
Type Conference
Year 2008
Where CSCW
Authors Lauren E. Scissors, Alastair J. Gill, Darren Gergle
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