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POLITY
2016

Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking

7 years 11 months ago
Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking
We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers’ and academics’ understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed, and a pilot study with 15 European cities was carried out. In this paper, we present the actual impact of the benchmarking study with respect to improvements in services, as the effectiveness of e-government benchmarking has rarely been evaluated. We discuss and analyse the results of a survey carried out in the same 15 cities four years after the pilot study. This paper presents evidence that BLM helped cities to identify good practices that they could learn from, and that some e-services were subsequently improved. The survey reveals that some changes are needed in the benchmarking methodo...
Joan Batlle-Montserrat, Josep Blat, Ernest Abadal
Added 09 Apr 2016
Updated 09 Apr 2016
Type Journal
Year 2016
Where POLITY
Authors Joan Batlle-Montserrat, Josep Blat, Ernest Abadal
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