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CSCW
2012
ACM

Lurking as personal trait or situational disposition: lurking and contributing in enterprise social media

9 years 9 months ago
Lurking as personal trait or situational disposition: lurking and contributing in enterprise social media
We examine patterns of participation by employees who are members of multiple online communities in an enterprise communities service. Our analysis focuses on statistical patterns of contributing vs. “lurking.” The majority of contributors (in one or more communities) were also lurkers (in one or more other communities). These results argue against hypotheses derived from common theories of participation and lurking. We propose that contributing and lurking are partially dependent on a trait (a person’s overall engagement), modified by the individual’s disposition toward a particular topic, work task or social group. Contributions include critique of theory, an analytic framework, and implications for design of community services. Author Keywords Lurking, enterprise, community-of-practice. ACM Classification Keywords H5.3. CSCW
Michael Muller
Added 21 Apr 2012
Updated 21 Apr 2012
Type Journal
Year 2012
Where CSCW
Authors Michael Muller
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