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CSCW
2004
ACM

Maintaining redundancy in the coordination of medical emergencies

9 years 3 months ago
Maintaining redundancy in the coordination of medical emergencies
This paper reports from a study of Norwegian medical emergency call (AMK) centres, in which advanced radio and telephone communication technologies are handled by a team of nurses and ambulance personnel to coordinate medical emergency resources (ambulances, doctors, helicopters, and so on). The AMK centres have made use of a range of technologies since they were established 15-20 years ago. During the last 5 years, several of the centres have implemented an information system, AMIS to integrate several functions that before were handled by using separate specialised systems. By observation in seven medical emergency call centres and a survey covering 38 of 43 such centres in Norway in the period 1996-2002, this study focuses on collaboration and use of communication technologies in a teamwork setting. It is found that important aspects of the AMK centre teamwork include redundancy of communication, competence and technologies, as well as a well-developed overall attention from the op...
Aksel Tjora
Added 30 Jun 2010
Updated 30 Jun 2010
Type Conference
Year 2004
Where CSCW
Authors Aksel Tjora
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