Managing workforce resource actions with multiple feedback control schemes

Demand disturbances in service businesses are typically managed by resource actions such as hiring, releasing and cross training of the workforce. The magnitudes of resource actions are often decided by estimating the discrepancy between the demand for services and the supply of workforce. However, na

• Type: Conference
• Year: 2008
• Where: WSC
• Authors: Young M. Lee, Lianjun An, Daniel Connors
• Keywords: Feedback Control, Feedback Control Schemes, Modeling And Simulation, Resource Actions, WSC 2008