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KDD
2004
ACM

Mining and summarizing customer reviews

10 years 3 months ago
Mining and summarizing customer reviews
Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and more popular, the number of customer reviews that a product receives grows rapidly. For a popular product, the number of reviews can be in hundreds or even thousands. This makes it difficult for a potential customer to read them to make an informed decision on whether to purchase the product. It also makes it difficult for the manufacturer of the product to keep track and to manage customer opinions. For the manufacturer, there are additional difficulties because many merchant sites may sell the same product and the manufacturer normally produces many kinds of products. In this research, we aim to mine and to summarize all the customer reviews of a product. This summarization task is different from traditional text summarization because we only mine the features of the product on which the customers have express...
Minqing Hu, Bing Liu
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2004
Where KDD
Authors Minqing Hu, Bing Liu
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