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BPM
2005
Springer

Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry

13 years 9 months ago
Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry
This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regarding their mobile potential. This analysis was conducted with the aim to organize these processes more efficiently in order to realize cost savings. Therefore, the method of Mobile Process Landscaping, which is introduced in this article, was used. The method refers to the stage of requirements engineering in the software process. It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobility supporting technology were developed and how these alternatives were economically evaluated. Furthermore, it is shown how first restrictions for the software and system design were made on the basis of one process model. Finally, it is shown how the Mobile Process Landscaping method can be used to verify whether the adoption of mobility supporting technology is s...
Volker Gruhn, André Köhler, Robert Kla
Added 26 Jun 2010
Updated 26 Jun 2010
Type Conference
Year 2005
Where BPM
Authors Volker Gruhn, André Köhler, Robert Klawes
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