Modelling Business Process Performance

: We present a business process performance evaluation approach based on a hierarchy of interacting analytical performance models from semanticoriented key performance indicator model through to the resource allocation optimisation model. Discussion of the human-centric process performance evaluation supported by the state-of-the-art presentation provides the motivation for our research work. Presentation of the hierarchical performance modelling architecture is followed by the detailed presentation of the component models representing respective performance evaluation perspectives.

• Type: Conference
• Year: 2007
• Where: BPSC
• Authors: Witold Staniszkis
• Keywords: BPSC 2007, Business, Performance Evaluation, Performance Evaluation Approach, Process Performance Evaluation