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JITECH
2007

Modernization of passenger reservation system: Indian Railways' dilemma

11 years 11 months ago
Modernization of passenger reservation system: Indian Railways' dilemma
This teaching case discusses the challenges being faced by the technology managers at Indian Railways (IR) in the current scenario of a resurgent national economy coupled with increasing customer expectations. In the face of growing competition from road and low-cost airlines, to retain its customers, IR has responded by changing its business rules. The Railway Ministry expects a rapid response from Centre for Railway Information Systems (CRIS) to incorporate all these changes in the passenger reservation system (PRS). The old PRS, which is time-tested and reliable, and has been serving the customers’ needs for nearly two decades, is now proving to be relatively inflexible to match the rapidly changing business requirements. Although the current scenario of a constant need to change the programming logic of PRS has been making maintenance tougher for CRIS officials, they have realized that PRS is a time-tested, proven, and reliable technology. Though they would be happy to replace t...
Shirish C. Srivastava, Sharat S. Mathur, Thompson
Added 15 Dec 2010
Updated 15 Dec 2010
Type Journal
Year 2007
Where JITECH
Authors Shirish C. Srivastava, Sharat S. Mathur, Thompson S. H. Teo
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