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2009
IEEE

Monitoring and Analyzing Influential Factors of Business Process Performance

10 years 5 months ago
Monitoring and Analyzing Influential Factors of Business Process Performance
Abstract--Business activity monitoring enables continuous observation of key performance indicators (KPIs). However, if things go wrong, a deeper analysis of process performance becomes necessary. Business analysts want to learn about the factors that influence the performance of business processes and most often contribute to the violation of KPI target values, and how they relate to each other. We provide a framework for performance monitoring and analysis of WS-BPEL processes, which consolidates process events and Quality of Service measurements. The framework uses machine learning techniques in order to construct tree structures, which represent the dependencies of a KPI on process and QoS metrics. These dependency trees allow business analysts to analyze how the process KPIs depend on lower-level process metrics and QoS characterisitics of the IT infrastructure. Deeper knowledge about the structure of dependencies can be gained by drill-down analysis of single factors of influence...
Branimir Wetzstein, Philipp Leitner, Florian Rosen
Added 16 Aug 2010
Updated 16 Aug 2010
Type Conference
Year 2009
Where EDOC
Authors Branimir Wetzstein, Philipp Leitner, Florian Rosenberg, Ivona Brandic, Schahram Dustdar, Frank Leymann
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