Online Mutual Aid, "RAQ": A Study of Anonymous and Traceable Interactions

Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interaction, we came to rate RAQ over FAQ. We also reviewed former works on categorizing anonymity and related areas to support our research objectives. Conducting a study of knowledge search service, we were able to identify the differences between anonymous and traceable interaction in three non-conforming administrative cases. From a quantitative standpoint, we noted a tendency for anonymous communications to involve more participants. The accuracy of answers appeared not significantly variable, which was unexpected. From a qualitative view, more personal data were disclosed in anonymous interaction than in traceable interaction.

• Type: Journal
• Year: 2006
• Where: JCP
• Authors: Akiko Orita
• Keywords: JCP 2006, Mutual Aid Platforms, Non-conforming Cases, Traceable Interaction