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2008

Outpatient appointment scheduling in a multi facility system

11 years 3 months ago
Outpatient appointment scheduling in a multi facility system
This study evaluates appointment systems used in hospitals by incorporating appointment rules and patient characteristics. Using an experiment unit at an internal medicine department of a large outpatient ward in Nagoya university hospital, a number of prevailing assumptions were relaxed, and twenty-five appointment systems were developed combining five appointment rules with five patient sequences. These appointment systems were evaluated under two different environments namely no-show and patient punctuality, with each of the two-levels totaling one-hundred different environments. A best appointment system is capable of identifying the problems in terms of both patient waiting time and doctor idle time.
Athula Wijewickrama, Soemon Takakuwa
Added 02 Oct 2010
Updated 02 Oct 2010
Type Conference
Year 2008
Where WSC
Authors Athula Wijewickrama, Soemon Takakuwa
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