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AMCIS
2015
Springer

Payment Instrument Characteristics: A Repertory Grid Analysis

4 years 5 months ago
Payment Instrument Characteristics: A Repertory Grid Analysis
Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers’ perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works. Keywords Payments, Payment characteristics, Repertory Grid
Jacques Holst, Martin Kjeldsen, Jonas Hedman, Feli
Added 15 Apr 2016
Updated 15 Apr 2016
Type Journal
Year 2015
Where AMCIS
Authors Jacques Holst, Martin Kjeldsen, Jonas Hedman, Felix Tan
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