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CHI
2004
ACM

Persistence matters: making the most of chat in tightly-coupled work

9 years 11 months ago
Persistence matters: making the most of chat in tightly-coupled work
How much history of the dialogue should a chat client include? Some chat clients have minimized the dialogue history to deploy the space for other purposes. A theory of conversational coordination suggests that stripping away history raises the cost of conversational grounding, creating problems for both writers and readers. To test this proposition and inform design, we conducted an experiment in which one person instructed another on how to solve a simple puzzle. Participants had chat clients that showed either a single conversational turn or six of them. Having the dialogue history helped collaborators communicate efficiently and led to faster and better task performance. The dialogue history was most useful when the puzzles were more linguistically complex and when instructors could not see the work area. We present evidence of participants adapting their discourse to partially compensate for deficits in the communication media. Categories and Subject Descriptors: H.5.3 [Informati...
Darren Gergle, David R. Millen, Robert E. Kraut, S
Added 01 Dec 2009
Updated 01 Dec 2009
Type Conference
Year 2004
Where CHI
Authors Darren Gergle, David R. Millen, Robert E. Kraut, Susan R. Fussell
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