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PERSUASIVE
2009
Springer

Persuading users through counseling dialogue with a conversational agent

11 years 11 months ago
Persuading users through counseling dialogue with a conversational agent
We present an empirical study of the effect of a computer agent designed to engage a user in a persuasive counseling dialogue on attitudes towards regular exercise. We used two manipulations: (1) how closely the agent simulated human conversation, using either an embodied conversational agent (ECA) or a text-only agent, and (2) whether the agent attempted to build a user-agent relationship through social dialogue. Participants demonstrated a significant increase in positive attitudes (persuasion) following the persuasive dialogue; however, this change was significantly smaller when the agent used social dialogue. Participants’ perceptions of the dialogue were most positive for an ECA with social dialogue, or a text-only agent without. Categories and Subject Descriptors H.5.2 [Information Interfaces and Presentation] User Interfaces—Evaluation/methodology, Graphical user interfaces, Interaction styles, Natural language, Theory and methods, Voice I/O. General Terms Measurement, Expe...
Daniel Schulman, Timothy W. Bickmore
Added 27 May 2010
Updated 27 May 2010
Type Conference
Year 2009
Where PERSUASIVE
Authors Daniel Schulman, Timothy W. Bickmore
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