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CSCW
2010
ACM

Pitfalls of information access with visualizations in remote collaborative analysis

14 years 15 days ago
Pitfalls of information access with visualizations in remote collaborative analysis
In a world of widespread information access, information can overwhelm collaborators, even with visualizations to help. We extend prior work to study the effect of shared information on collaboration. We analyzed the success and discussion process of remote pairs trying to identify a serial killer in multiple crime cases. Each partner had half of the evidence, or each partner had all the available evidence. Pairs also used one of three tools: spreadsheet only (control condition), unshared visualizations, or shared visualization. Visualizations improved analysis over the control condition but this improvement depended on how much evidence each partner had. When each partner possessed all the evidence with visualizations, discussion flagged and pairs showed evidence of more confirmation bias. They discussed fewer hypotheses and persisted on the wrong hypothesis. We discuss the possible reasons for this phenomenon and implications for design of remote collaboration systems to incorporate...
Aruna D. Balakrishnan, Susan R. Fussell, Sara B. K
Added 17 Mar 2010
Updated 17 Mar 2010
Type Conference
Year 2010
Where CSCW
Authors Aruna D. Balakrishnan, Susan R. Fussell, Sara B. Kiesler, Aniket Kittur
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