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ATAL
2008
Springer

Politeness and alignment in dialogues with a virtual guide

9 years 6 days ago
Politeness and alignment in dialogues with a virtual guide
Language alignment is something that happens automatically in dialogues between human speakers. The ability to align is expected to increase the believability of virtual dialogue agents. In this paper we extend the notion of alignment to affective language use, describing a model for dynamically adapting the linguistic style of a virtual agent to the level of politeness and formality detected in the user's utterances. The model has been implemented in the Virtual Guide, an embodied conversational agent giving directions in a virtual environment. Evaluation shows that our formality model needs improvement, but that the politeness tactics used by the Guide are mostly interpreted as intended, and that the alignment to the user's language is noticeable. Categories and Subject Descriptors H.5.2 [Information interfaces and presentation]: User interfaces--natural language General Terms Human Factors, Languages Keywords virtual agents, politeness, alignment
Markus de Jong, Mariët Theune, Dennis Hofs
Added 12 Oct 2010
Updated 12 Oct 2010
Type Conference
Year 2008
Where ATAL
Authors Markus de Jong, Mariët Theune, Dennis Hofs
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