Preserving communication context: Virtual workspace and interpersonal space in Japanese CSCW

The past decade has seen the development of a perspective holding that technology is socially constructed (Mackenzie and Wacjman, 1985; Bijker, Hughes and Pinch, 1987; Bijker and Law, 1992). This paper examines the social construction of one group of technologies, systems for computer supported cooperative work (CSCW). It describes the design of CSCW in Japan, with particular attention to the influence of culture on the design process. Two case studies are presented to illustrate the argument that culture is an important factor in technology design, despite commonly held assumptions about the neutrality and objectivity of science and technology. The paper further argues that, by looking at CSCW systems as texts which reflect the context of their production and the society from which they come, we may be better able to understand the transformations that operate when these texts are "read" in the contexts of their implementation. This paper describes the design of systems for ...

• Type: Journal
• Year: 1999
• Where: AIS
• Authors: Lorna Heaton
• Keywords: AIS 1999, Artificial Intelligence, Cooperative Work, CSCW, Technology