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2003

On Preventing Telephony Feature Interactions which are Shared-Control Mode Confusions

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On Preventing Telephony Feature Interactions which are Shared-Control Mode Confusions
We demonstrate that many undesired telephony feature interactions are also shared-control mode confusions. A mode confusion occurs when the observed behaviour of a technical system is out of sync with the behaviour of the user’s mental model of it. Several measures for preventing mode confusions are known in the literature on human-computer interaction. We show that these measures can be applied to this kind of feature interaction. We sketch several more measures for the telephony domain.
Jan Bredereke
Added 31 Oct 2010
Updated 31 Oct 2010
Type Conference
Year 2003
Where FIW
Authors Jan Bredereke
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