Professional Services Automation: A Knowledge Management Approach Using LSI and Domain Specific Ontologies

KnowledgeManagementrepresents a crucial componentof corporations' efforts to gain competitiveadvantagefrom targeted re-use of knowledgeassets. Companiesthat provide consultingservices dependheavily ondeveloping,selling, and applyingideas. Theyneedto organize and structure intellectualpropertyfor efficientandeffectivere-use.In this paper, wediscuss the RFPResponder,a prototype system beingdevelopedat TelcordiaTechnologies,for effectively respondingto RFPs(Requestfor Proposals)receivedby the ProfessionalServicesstrategic businessunit. Theuse of domainspecific ontologiesandlatent semanticindexingfor effective categorizationandselectionof knowledgeassets is presented. Theexpectedbusiness impactof the systemis also discussed.

• Type: Conference
• Year: 2001
• Where: FLAIRS
• Authors: Vipul Kashyap, Siddhartha R. Dalal, Clifford Behrens
• Keywords: Artificial Intelligence, Crucial Componentof Corporations, Effective Categorizationandselectionof Knowledgeassets, FLAIRS 2001, Targeted Re-use