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IDA
2005
Springer

Pulse: Mining Customer Opinions from Free Text

11 years 10 months ago
Pulse: Mining Customer Opinions from Free Text
Abstract. We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance” or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping approach to sentiment classification, and a novel user-interface.
Michael Gamon, Anthony Aue, Simon Corston-Oliver,
Added 27 Jun 2010
Updated 27 Jun 2010
Type Conference
Year 2005
Where IDA
Authors Michael Gamon, Anthony Aue, Simon Corston-Oliver, Eric K. Ringger
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