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ACMICEC
2008
ACM

Quality aspects in service ecosystems: areas for exploitation and exploration

9 years 4 months ago
Quality aspects in service ecosystems: areas for exploitation and exploration
Service Science, Management, and Engineering (SSME) is a research area with significant relevance to research and practice. Networked systems of web services are a field of service science that enjoys growing interest from researchers. The complex and dynamic environment of these service ecosystems poses new requirements on quality management that are insufficiently addressed by current approaches that focus mainly on the technical aspects of quality. This focus is a severe limitation for the development of service networks because it neglects perceived service quality from the viewpoint of service consumers. In this paper we propose a reference model for quality management in service ecosystems. This reference model is linked in particular to innovation and new service development. Towards the end we propose premises for the implementation and outline a future research agenda. Categories and Subject Descriptors H.3.5 Online Information Services General Terms Service Management, Measu...
Christoph Riedl, Tilo Böhmann, Michael Rosema
Added 12 Oct 2010
Updated 12 Oct 2010
Type Conference
Year 2008
Where ACMICEC
Authors Christoph Riedl, Tilo Böhmann, Michael Rosemann, Helmut Krcmar
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