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2000

Real life, real users, and real needs: a study and analysis of user queries on the web

11 years 1 months ago
Real life, real users, and real needs: a study and analysis of user queries on the web
We analyzed transaction logs containing 51,473 queries posed by 18,113 users of Excite, a major Internet search service. We provide data on: (i) sessions - changes in queries during a session, number of pages viewed, and use of relevance feedback, (ii) queries - the number of search terms, and the use of logic and modifiers, and (iii) terms - their rank/frequency distribution and the most highly used search terms. We then shift the focus of analysis from the query to the user to gain insight to the characteristic of the Web user. With these characteristics as a basis, we then conducted a failure analysis, identifying trends among user mistakes. We conclude with a summary of findings and a discussion of the implications of these finding.
Bernard J. Jansen, Amanda Spink, Tefko Saracevic
Added 18 Dec 2010
Updated 18 Dec 2010
Type Journal
Year 2000
Where IPM
Authors Bernard J. Jansen, Amanda Spink, Tefko Saracevic
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